Velotic™ Privacy Policy

Velotic™ ("Velotic," "we," "us," or "our") respects your privacy and is committed to protecting

Personal Information that we collect, use, disclose, and otherwise process in the course of

operating our business and providing our products, software, cloud offerings, websites,

training, support, and professional services (collectively, the "Services"). This Privacy Policy

explains how we collect, use, disclose, retain, and safeguard Personal Information, and

describes the choices and rights available to individuals regarding their information. 

This Privacy Policy applies when Velotic collects and uses Personal Information for its own

business purposes, including through our websites, customer and partner interactions,

events, marketing activities, support services, and business operations. When Velotic

processes Personal Information on behalf of a customer in providing certain hosted or

cloud-based Services, that processing is governed by our agreement with the customer.

This Privacy Policy continues to apply to Personal Information that Velotic collects and

uses for its own purposes in connection with those Services, such as account, billing,

support, and security information.

Velotic's products and services are primarily intended for organizations and business

users. If you access a Velotic product or service through your employer, educational

institution, or another organization, that organization may control your account, determine

the information made available to Velotic, and have certain rights to access or manage

information associated with your use of the Services. Questions regarding such processing

should be directed to that organization.  

Certain products or services may be accompanied by a separate privacy notice. If 

provided, that notice will describe the processing activities to which it applies. 

For information about cookies and similar technologies, including available cookie

controls, please see Velotic’s separate Cookie Policy.

Velotic may collect Personal Information from you directly, automatically through your use

of our Services, from your organization, and from third parties authorized to provide

information to us. Depending on the nature of your relationship with Velotic, categories of

Personal Information we may collect include:   

Contact and Professional Information 

• Name, business address, email address, telephone number, and professional

contact details. 

• Employer, job title, department, and business affiliation. 

• Account registration information and authentication credentials.

Commercial and Transaction Information 

• Product registrations, license information, orders, subscriptions, billing information,

purchase history, and customer support records. 

• Information relating to training, certifications, webinars, events, and professional

services engagements. 

Technical and Usage Information 

• IP addresses, browser information, operating system details, device identifiers,

network information, and approximate location derived from technical information. 

• Log files, diagnostic information, audit records, performance metrics, product

telemetry, feature usage data, and system configuration information generated

through your use of our products and Services. 

• Information regarding support cases, troubleshooting sessions, and service

interactions.  

Communications and Feedback 

• Information you provide when contacting us, participating in surveys, providing

feedback, engaging with online forums, attending events, or interacting with our

sales, support, or customer success teams. 

• Audio, video, screenshots, recordings, and transcripts generated during customer

meetings, support sessions, training events, or webinars where permitted by

applicable law.  

Information we receive from third parties

We may receive Personal Information from distributors, business partners, resellers,

service providers, lead generation vendors, publicly available sources, event organizers,

and other third parties authorized to share information with us. [This may include company

name, individual name, business email address, training or course enrollment and

completion records, certifications, and related account information.] We may combine

such information with information already maintained by Velotic in order to improve our

records, support our business operations, and better tailor our communications and

Services.  

Information Provided by Organizations

If your organization provides you with access to Velotic products or Services, your

organization may provide us with information about you, including your name, role, contact

information, account details, and product access permissions. We may also receive usage,

configuration, or administrative information associated with organizational deployments of

our Services. 

Intended Users

Our Services are intended for business and professional users and are not directed to

children under 16 years of age. Velotic does not knowingly solicit or collect Personal

Information from children under 16. If we learn that we have collected Personal Information

from a child under 16, we will take reasonable steps to delete the information in

accordance with applicable law. 

Velotic uses Personal Information for the following business and operational purposes:

Providing and Supporting Services 

• Managing accounts, subscriptions, and licenses. 

• Fulfilling contractual requirements. 

• Administering training programs and certifications, including maintaining

enrollment and course-completion records. 

• Delivering customer support, maintenance, updates, and professional services. 

 

• Responding to inquiries and requests. 

Improving Products and Services 

• Evaluating product performance and reliability. 

• Monitoring system health and security. 

• Conducting analytics and research. 

• Developing new products, services, features, and capabilities. 

• Understanding how customers and users interact with our Services. 

Sales, Marketing, and Events 

• Providing information about products, services, events, webinars, and industry

developments. 

• Managing event registrations and participation. 

• Conducting customer satisfaction surveys and market research. 

• Tailoring communications based on professional interests and prior interactions

with Velotic.  

Security, Compliance, and Protection of Rights 

• Detecting, investigating, preventing, and responding to fraud, cybersecurity

incidents, unauthorized access, misuse, and unlawful activity. 

• Protecting the rights, property, and safety of Velotic, our customers, business

partners, and users. 

• Complying with legal obligations, regulatory requirements, court orders, and

government requests. 

• Enforcing agreements and protecting intellectual property rights. 

Business Operations 

• Conducting audits, financial administration, corporate governance activities,

insurance management, legal compliance, dispute resolution, and transaction

planning involving mergers, acquisitions, divestitures, or reorganizations.   

• Managing billing and invoicing for products, Services, training, certifications, and

other contractual obligations. 

 

In certain circumstances, to the extent permissible by law, Velotic may aggregate, de-

identify, or anonymize information and use such information for research, analytics,

benchmarking, product improvement, and other lawful business purposes. Such

information is generally not considered Personal Information once it has been

appropriately de-identified in compliance with applicable data protection laws.  

Where applicable law requires Velotic to identify a legal basis for processing Personal

Information, Velotic relies on one or more of the following bases:

Contract Performance

We process information as necessary to enter into, administer, and perform contracts and

provide requested products and Services. 

Legitimate Interests

We process information where necessary for our legitimate business interests, including

operating and improving our Services, managing customer relationships, maintaining

security, conducting analytics, preventing fraud, and supporting our business operations,

provided such interests are not overridden by your rights and freedoms. 

Consent

Where required by law, we rely on your consent, including for certain marketing

communications, non-essential cookies, and similar technologies. You may withdraw

consent at any time. 

Legal Obligations

We may process information where necessary to comply with applicable laws, regulations,

legal processes, and governmental requirements. 

Protection of Vital Interests

In limited circumstances, we may process information where necessary to protect the vital

interests of an individual or another person.  

Velotic does not sell Personal Information for monetary consideration. 

We may disclose Personal Information in the following circumstances:

Affiliates and Corporate Group Companies

We may share information with our parent company, subsidiaries, and affiliated entities for

purposes consistent with this Privacy Policy and applicable law. 

Service Providers

We may disclose information to vendors and service providers that assist us with hosting,

infrastructure, security, analytics, marketing, customer support, payment processing,

training, and other business functions. These providers perform services on Velotic’s behalf

and are authorized to process Personal Information only as necessary to perform such

services.

Business Partners and Channel Participants

Where appropriate, we may share information with authorized distributors, resellers,

implementation partners, and other business partners for the purposes of providing,

supporting, offering, or administering products and Services, only as permitted by

applicable law.

Organizational Customers

If you use Velotic Services through an organization, administrators for that organization

may access, manage, and control certain information relating to your account and use of

the Services in accordance with their policies and agreements with Velotic. 

Legal and Corporate Transactions

We may disclose Personal Information: 

• To comply with legal obligations or lawful governmental requests. 

• To protect rights, property, or safety. 

• In connection with mergers, acquisitions, financing transactions, restructurings,

asset sales, or other corporate transactions.  

We retain Personal Information for as long as necessary for the purposes described in this

Privacy Policy, including to provide and improve our Services, administer training and

certifications, maintain course histories, support customer relationships, fulfill customer

and contractual requirements, comply with legal obligations, resolve disputes, maintain

security, and enforce our agreements. Retention periods may vary depending on the type of

Personal Information, the purposes for which it is used, and applicable legal or contractual

requirements. When Personal Information is no longer required for these purposes, we will

delete it or anonymize it in accordance with applicable law. 

Velotic maintains reasonable administrative, technical, and organizational safeguards

designed to protect Personal Information against unauthorized access, use, alteration,

disclosure, loss, or destruction. However, no method of transmission or storage is

completely secure, and Velotic cannot guarantee complete security. 

Depending on your jurisdiction, you may have certain rights with respect to the Personal

Information we hold about you. These rights may include the right to 

• Access information we maintain about you. 

• Correct inaccurate or incomplete information. 

• Request deletion of Personal Information. 

• Request portability of your information. 

• Restrict or object to certain processing activities. 

• Withdraw consent where processing is based on consent. 

• Opt out of certain marketing communications by using the unsubscribe mechanism

in the communication or contacting  legal@velotic.com; this does not apply to

service, security, transactional, or relationship communications. 

• Opt out of certain targeted advertising or profiling activities where applicable. 

 

• Lodge a complaint with a supervisory authority or privacy regulator. 

You may exercise these rights by contacting Velotic at legal@velotic.com, or at the

address set forth below.

Where required by law, Velotic will verify your identity before fulfilling privacy requests. We

may request additional information necessary to authenticate your request and protect

against unauthorized disclosures. If we process Personal Information on behalf of an

organizational customer, we may direct privacy requests to the applicable customer where

appropriate. 

Velotic will respond to requests within a time period required by applicable law. Individuals

who are dissatisfied with Velotic's response may have the right to appeal the decision,

where provided by applicable law, and may file a complaint with the relevant privacy

regulator or supervisory authority.

This section applies only to California residents and supplements our general Privacy

Policy with disclosures required by the California Consumer Privacy Act (CCPA).

Categories of Personal Information Collected and Disclosed In the preceding 12 months,

we have collected and disclosed the following categories of Personal Information for

business purposes (such as providing Services, security, and marketing) to service

providers and the third parties described in Section 5: 

• Identifiers: Name, alias, IP address, email, and account credentials. 

• Commercial Information: Purchase history and service records. 

• Internet Activity: Browsing history and interactions with our websites or ads. 

• Financial Information: Billing and payment details. 

• Professional/Employment & Education Information: Job title, employer, and training

records. 

• Geolocation Data: Approximate location derived from technical data. 

• Audio/Visual Data: Recordings of support sessions or webinars. 

• Inferences: Profiles reflecting preferences or characteristics derived from the above. 

ale and Sharing of Personal Information 

• Sale: We do not "sell" Personal Information for monetary consideration. 

• Sharing: We may "share" identifiers and internet activity information with third-party

advertisers to provide cross-context behavioral advertising. We do not knowingly

sell or share the Personal Information of minors under 16. 

Your California Privacy Rights If you are a California resident, you have the following rights:

1. Right to Know/Access: Request the specific pieces and categories of Personal

Information we have collected about you and how we use/disclose it.

2. Right to Delete: Request the deletion of your Personal Information, subject to

certain exceptions.

3. Right to Correct: Request the correction of inaccurate Personal Information.

4. Right to Opt-Out of Sharing: Direct us not to share your information for crosscontext

behavioral

advertising.

5.

Right to Non-Discrimination: We will not deny you services or provide a different

level of quality for exercising your privacy rights. 

Exercising Your Rights To exercise your rights to access, delete, or correct your information,

please email legal@velotic.com. To opt-out of the "sharing" of your information for

advertising, you may use the cookie controls described in our Cookie Policy or contact us

directly. We will verify your identity before fulfilling requests as required by law. 

Velotic is a global organization and may transfer, store, access, or process Personal

Information in countries other than the country in which the information was originally

collected, including the United States and other jurisdictions where Velotic or its service

providers operate. 

When required by applicable law, Velotic implements appropriate safeguards to protect

Personal Information transferred internationally. Such safeguards may include Standard

Contractual Clauses approved by the European Commission, the UK International Data

Transfer Addendum, adequacy decisions, contractual commitments, or other lawful

transfer mechanisms recognized by applicable data protection laws.  

Velotic uses appropriate privacy, confidentiality, and security safeguards for international 

transfers where required by applicable law and as appropriate to the relationship, including

through contractual requirements for relevant service providers or business partners. 

Velotic has designated a Data Protection Officer ("DPO") and established privacy

governance procedures to oversee compliance with applicable privacy and data protection

laws. Individuals can contact the DPO regarding questions about the processing of

Personal Information, the exercise of privacy rights, cross-border data transfers, or

concerns regarding Velotic's privacy practices. If you believe that Velotic has not

appropriately addressed a privacy concern, you have the right to contact the applicable

supervisory authority or data protection regulator in your jurisdiction

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or

would like to contact Velotic regarding the collection, use, or processing of your Personal

Information, please contact:

Global Data Protection Officer

Email: legal@velotic.com 

Postal Address:

Velotic

Attn: Global Data Protection Officer

200 Foxborough Blvd

Foxborough, MA 02035 USA

Individuals located in the European Economic Area, the United Kingdom, Switzerland, and

other jurisdictions with applicable privacy laws may also contact the Data Protection

Officer concerning cross-border transfers, lawful processing, or data subject rights

requests. Velotic will investigate and respond to privacy inquiries in accordance with

applicable law.  

We may update this Privacy Policy from time to time to reflect changes in our information

practices, Services, or legal requirements. When we do, we will update the Effective Date

above and post the revised policy.