ThingWorx Delivers Business Transformation to Sysmex | Velotic
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ThingWorx Delivers Business Transformation to Sysmex

Sysmex deployed the ThingWorx platform for its IoT business transformation, enabling transformative connected solutions and data analysis previously beyond reach.

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Overview
66%
of its total customer base adopted remote service capabilities, resulting in maximized instrument uptime
Background

Background

Building on a foundation of remote monitoring to drive continuous innovation

Sysmex produces blood and urinalysis equipment and supports automated in vitro diagnostic hematology, coagulation, and urinalysis analyzers, reagents, and information systems for laboratories and healthcare facilities.

The company began its connected product journey by establishing basic communication with instruments in the field for remote monitoring. This initial capability enabled Sysmex to provide a remote service offering to approximately 66% of its customer base, helping maximize instrument uptime and service efficiency. As the business matured, the company recognized that the data available from its remote instruments held even greater potential.
Pharma factory line
The challenge

The challenge

Turning connected product data into meaningful business value

Intense competition in the medical device market demanded a higher level of customer service and internal operational efficiency. However, Sysmex's existing technology infrastructure could not transform its connected product data into meaningful business value or support the value-added services it needed to remain competitive.

Sysmex needed to move beyond basic remote monitoring to:

  • Unlock greater value from the data collected from remote instruments
  • Improve customer service and interanl operational efficiency
  • Deliver more advanced, value-added services
  • Make instrument data available within existing business processes

Sysmex recognized that incremental improvements would not be enough. It needed a more scalable approach that could transform connected product data into actionable intelligence across its business. 
The solution

The solution

Placing industrial IoT at the center of a connected business infrastructure

Recognizing that business transformation depended on unlocking the value of its instrument data, Sysmex selected ThingWorx as the next step in its connected product journey. Security and auditing capabilities, together with the ability to integrate with enterprise systems such as CRM, placed the industrial IoT platform at the center of the company’s connected business infrastructure.

With ThingWorx, Sysmex established next-generation service and connected product capabilities, including: 

  • Direct, real-time instrument connections for next-generation service and support
  • Faster problem resolution through enhanced collaboration and better use of remote and systems data
  • The ability to rapidly build value-added applications

Sysmex could pull instrument data in real time and integrate it into existing business processes. This allowed its teams to focus on developing applications that used remote instrument data to create value across the business. Within the first few months, Sysmex built its first application using ThingWorx.
Manufacturing engineer
The results

The results

Improving service, efficiency, and revenue with connected instrument data

Instrument data began creating a positive impact across several areas of Sysmex's business. Faster decision response and collaborative information exchange helped improve equipment uptime and labor utilization. Remote monitoring and condition-based maintenance also reduced service costs.

Cycle-count data from connected instruments supported several business processes:

  • Tracking evidence of required maintenance
  • Triggering automatic consumables replenishment
  • Monitoring contract adherence
  • Supporting new usage-based billing agreements
  • Tracking insturment usage for potential upsell opportunities

Together, these capabilities helped the company capture a greater share of consumables sales through automated reordering, realize additional revenue by monitoring equipment for contract adherence, and reduce service costs through remote monitoring and condition-based maintenance. 

See what connected service can do for your organization

Learn how real-time equipment data can improve uptime, accelerate problem resolution, strengthen service efficiency, and support condition-based maintenance.

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What's next

Turn connected product data into business value

Use ThingWorx to connect instruments in real time, integrate operational data with existing business processes, and rapidly build applications that improve service and create new sources of value.

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